Create an optimal customer journey with Customer Identity and Access Management

Make sure your customers can access your (online) services in a user-friendly and secure way. On this page, you will discover how to do that.

Read about our approach

Customer satisfaction

Customers drop out due to friction

Customers do not only expect a personal approach, but also demand that they can arrange everything at the push of a button. However, cumbersome measures based on laws and regulations create additional actions that slow down and complicate the customer journey. The resulting friction can be a reason why your customers drop out and choose alternatives.

CIAM enables your organization to use client data in a secure and user-friendly way to optimize your services.

Integrate your various customer-focused channels

CIAM integrates the various customer-facing channels, such as customer portals, websites and apps. This enables a seamless registration and login process that represents your brand.

Comply with privacy laws and regulations

CIAM helps your organization manage customer data properly, making you demonstrably compliant. For example, by allowing customers to modify their own consent regarding data sharing.

Realize a personalized customer experience

CIAM enables your organization to use information about your customers to achieve better service and a higher conversion rate.

Be sure that your customers are who they say they are

As an organization, you always want to make sure that your customers really are who they say they are. CIAM reduces the risk of account abuse, by fraud detection and multi-factor authentication functionalities.

Central customer issue

We always approach ‘Digital Identity’ issues strategically. We really want to understand what the customer issue is and will therefore structure the question by using the objectives of your organization.

People, Process & Technology

We always take an integrated approach to every challenge. This means an approach of People, Process & Technology, specifically in that order.

Understandable

We understand that IT-language is often a challenge for the business. We communicate clearly and make sure that our solutions are practically achievable and predictable.

“With CIAM, the challenge is to recognize your customer as soon as possible in a reliable manner, without chasing them away to your competitors, so you can offer personalized services. IAM is more about security and access control.”

Martin Wildeman

Lead Customer Identity and Access Management

35 years of experience

For more than 35 years, our Digital Identity experts have been helping organizations with issues surrounding Digital Identity.

ISO certified

Since 2019, our organization has been ISO 27001 certified. This is the international standard for information security.

Award-winning team

We are an award-winning team with a lot of knowledge and years of experience.

In-house support team

Our experienced support team is available 24/7. And speaks both Dutch and English.

Innovative Technology

We work with technology partners recognized by analysts as leaders in the field.

Long-term collaboration

What we do must always be of value to our customers. For now and for the future.

Okta is one of the leading partners with whom we collaborate in Customer Identity and Access Management. In 2021, Forrester named Okta Leader in “Identity as a Service for Enterprice Forrester Wave”, where Okta achieved the highest scores in de categories “Strategy” and “Current offering”.

ForgeRock is one of our leading partners that we work with in the area of Customer Identity and Access Management. Grabowsky is a ForgeRock Accredited Delivery Partner. In 2020, ForgeRock was named a Leader in the Gartner Magic Quadrant for Access Management.